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SHIPPING AND RETURNS

Shipping policy

Shipping costs include packaging, handling and delivery charges. Costs can be estimated in the shopping cart by clicking on "estimated delivery costs".

 

Delivery is free for orders over €50.

 

Order preparation time is between 24 and 36 working hours, except during sales periods when this time may be extended.

Delivery times vary according to volume and destination. As we use a third-party shipping service, we cannot guarantee exact delivery times. As a general rule, orders are dispatched within 24 hours (excluding bank holidays and weekends) and delivered within 24/48 hours in mainland France. Please allow several additional days elsewhere in Europe.

 

Packages are sent by La Poste by Colissimo or lettre suivie, depending on the size of the order.

 

Delivery will be made to the address indicated by the purchaser at the time of ordering.

Return and exchange policy

In accordance with the legal provisions in force, you have a period of 14 days upon receipt of the product to exercise your right of withdrawal without having to provide reasons or pay a penalty. You will then be refunded (excluding return costs payable by the buyer).

 

The product must be returned intact and in its original packaging. Damaged, soiled or incomplete items will not be refunded. Any opened product will not give rise to a refund.

All complaints and reimbursement requests must be made by post to the following address Ondoegone Laboratoire, 245 chemin Ttokotegia, 64120 UHART-MIXE or by email: contact@ondoegone.com

 

Our products cannot be exchanged.

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