TERMS AND CONDITIONS
Customer service
Our customer service is open Monday to Friday, 9am to 6pm. To contact us, please use the contact form.
Privacy and security
The privacy of our users is of the utmost importance to your business. To find out more about how we use, store and protect your personal information, click here.
General conditions of online sale
The present terms and conditions of sale are entered into on the one hand by Ondoegone Laboratoire, a company with a capital of 19,600 euros whose registered office is located at 245 chemin Ttokotegia, 64120 UHART-MIXE, hereinafter referred to as Ondoegone Lab. and on the other hand, by any individual or legal entity wishing to make a purchase via the Oihana website, published by Ondoegone Lab., hereinafter referred to as "the buyer".
These terms and conditions of sale are intended to define the contractual relationship between Ondoegone Lab. and the purchaser, and the conditions applicable to all purchases made through Ondoegone Lab.'s Oihana website, whether the purchaser is a professional or a consumer.
The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these conditions of sale.
These conditions of sale shall prevail over any other general or special conditions not expressly approved by Ondoegone Lab.
Ondoegone Lab. reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the buyer's order.
Prices and payment terms
The products and services offered are those listed in the catalog published on the Oihana website, published by Ondoegone Lab. within the limits of available stocks.
The photographs in the catalog are as accurate as possible, but cannot guarantee a perfect similarity with the product presented.
The prices shown in the catalog are inclusive of VAT in euros, applicable on the day of the order; any change in the rate may be passed on to the price of the products or services.
Prices are payable at the time of order.
Payments will be made by credit card via the secure PAY ZEN system. The Ohiana site, edited by Ondoegone Laboratoire, never has access to your credit card information and therefore cannot store it in our database.
Order
The buyer, who wishes to buy a product or a service must:
-Fill in the identification form with all the contact details requested;
-Fill in the online order form, giving all the references of the chosen products;
-Confirm the order after checking it;
-Make payment in accordance with the terms and conditions;
-Confirm the order and payment.
Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of the right to invoke one's own terms and conditions of purchase or any other terms and conditions.
All data supplied and the recorded confirmation shall be deemed proof of the transaction. Confirmation shall constitute signature and acceptance of the operations carried out.
The seller will send confirmation of the registered order by e-mail.
All orders placed and paid for on the wwwoihana-cbd.fr site are firm and final.
Shipping & Delivery
Shipping costs include packaging, handling and postage. Costs can be estimated in the shopping cart by clicking on "estimated delivery costs".
Delivery is free for orders over €50.
Deliveries are made to the address indicated by the customer on the order form.
Delivery times vary according to volume and destination. As we use a third-party shipping service, we cannot guarantee exact delivery times. As a general rule, orders are dispatched within 24 hours (excluding bank holidays and weekends) and delivered within 24/48 hours in mainland France. Please allow several additional days for delivery elsewhere in Europe.
Packages are sent by Colissimo or lettre suivie, depending on the size of the order.
Right of withdrawal
Purchasers, non-professional individuals, benefit from a fourteen-day withdrawal period from the date of delivery of their order to return the product to the seller for reimbursement without penalty, with the exception of the return costs, which will be charged to the purchaser.
The Product must be returned undamaged and in its original packaging. Damaged, soiled or incomplete items will not be refunded. Any opened product will not be reimbursed.
Our products cannot be exchanged.
All claims and requests for refunds must be made by post to the following address: Ondoegone Laboratoire, 245 chemin Ttokotegia, 64120 UHART-MIXE or by e-mail contact@ondoegone.com
Liability
The seller, in the online sales process, is bound only by an obligation of means; it cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, interruption of service, or other involuntary problems.
We cannot be held liable for any misuse of the information on this site. This information is taken from scientific studies and works by recognized authors, and cannot be considered as a therapeutic or medical prescription. It is not a substitute for consultation with a healthcare professional.
The buyer is solely responsible for the use of products purchased on this site www.oihana-cbd.fr, Ondoegone Laboratoire cannot be held responsible for the consequences of misuse of its products.
Dispute resolution
The present conditions of online sale are governed by French law.
In the event of a dispute, the Bayonne Commercial Court shall have jurisdiction, notwithstanding multiple defendants or the introduction of third parties.